Since its inception in 1966, Mercer Health Home Care has demonstrated its commitment to ethical business behavior and compliance with the letter and spirit of ever-changing rules, regulations and laws.

In 1996, the company formalized these expectations in writing, and Mercer Health’s Compliance and Ethics Program continues to evolve with changes in the home care industry. This Program includes attention to ethics and assures the public of Mercer Health’s long-standing reputation for complying with state and federal laws in every activity.

Additionally, there is an auditing and monitoring system for key compliance risk areas to prevent errors. Citizens, patients, caregivers, referral sources, and employees may contact Mercer Health Compliance Officer at 419-678-5142, to request additional compliance information or to report concerns.

Code of Ethics

Ethical behavior is considered essential to the effectiveness of Mercer Health Home Care. Mercer Health Home Care provides its employees with written guidelines for compliance and ethics. Staff members are invited to contact the Compliance Office with any relevant ethical concern or question.

Joint Commission Accreditation

Mercer Health is proud to be accredited by The Joint Commission for Hospital, Home Care and Clinical Laboratory services. Joint Commission is the national accrediting body for hospitals and other health care delivery organizations. The Joint Commission mission is to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations.

The Joint Commission is an independent, not-for-profit organization, established more than 50 years ago. It is governed by a board that includes physicians, nurses and consumers, and sets the standards by which health care quality is measured in America and around the world.

The Joint Commission evaluates the quality and safety of care for nearly 20,500 health care organizations. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission health care professionals, at least once every three years. The purpose of the review is to evaluate the organization's performance in areas that affect your care. Accreditation may then be awarded based on how well the organization meets Joint Commission standards.

Outcome Based Quality Improvement

The goal of the Outcome Based Quality Improvement (OBQI) system is to use the Outcome and Assessment Information Set (OASIS) information that is obtained on admission and at discharge to improve patient care processes and clinical outcomes. Center for Medicare & Medicaid Services (CMS) require all home health agencies to perform this process. You may experience a long list of questions during the admission process and at various time points. These questions are then tabulated to help the agency work with you to improve your health.

For more information on the Centers for Medicare and Medicaid Services visit:

http://www.cms.hhs.gov/oasis/