About Mercer Health Private Duty
Geographical Area we Serve
Referrals
Corodination of Supervision of Services
Disclaimer
Concerns

About Mercer Health Private Duty

Mercer Health Home Care Private Duty provides Duty and Respite to the client/caregiver in their place of residence. Service are given to clients under an approved plan of care for the purpose of promoting, restoring and maintaining or minimizing the effects of illness or disability. Care will be given on an agreed contract on an hourly basis, based upon client or family request.

Geographical Area We Serve
Services are provided to clients who reside in Mercer County and fringe area's of Van Wert, Auglaize, Shelby and
Darke counties.

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Referrals
Request for services may be made by the physician, client, family member or health facility. All services provided are under a physician's plan of care.

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Coordination of Supervision of Services
The Mercer Health Home Care Private Duty program will coordinate services provided to enhance the comprehensive care of the client. Referrals to the appropriate community resources will be made. We are required to provide supervision of the Personal Care Aide, therefore, the supervisory visit will be performed by an Registered Nurse during a home visit usually every 2 months of as needed.

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Disclaimer
Every attempt will be made to provide services for the times agreed upon. In the event of unforeseen circumstances coverage may not be available and the scheduled visit may be cancelled.

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Concerns
We want to work with you and your family to provide quality care and ensure a positive experience. In the event that there is a problem, please feel free to discuss it with a staff member, or our Home Care Director. She will work with you to resolve your concern. There is another option available to you as well. The Ohio Department of Health has set up a toll-free hotline phone number for you to call in the event of a complaint about our agency or for any concerns related to the implementation of Advance Directives. you may contact them in writing or by phone:

For any further questions or concerns please contact Cindy Hemmelgarn, our private duty case manager at: chemmelgarn@mercerhospital.com