Privacy Statement

Privacy and Records

• Mercer Health Home care employees treat all of our patients with kindness and keep all of their needs private.
• Mercer Health Home Care staff members always keep names, medical conditions, treatments, and family information private.
• Patient information is not released unless appropriate, and a consent has been obtained.

  Problem Solving Procedure

  Mercer Health Home Care protects our patients’ rights. However, any problem or concern that you might have can be expressed by contacting the Director. Additionally, you may contact the following:

1. Joint Commission Office of Quality Monitors
   phone: 1-800-994-6610
   email:complaint@jointcomission.org
2. Ohio Department of Health
   phone: 1-800-342-0553
   email: HCComplaints@odh.ohio.gov
3. Ohio Respiratory Care Board
   phone: 614-752-9218

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