»

Quality Service Indicators

Quality Service Indicators

Hospital Consumer Assessment of Healthcare Provider Systems (HCAHPS) is a national program put in place by the federal government to allow healthcare consumers the opportunity to look at their local hospital and to compare services with others. This page contains information about Mercer Health. In all of these categories, a higher percentage is preferred. It is a one year compilation that is updated quarterly.

At Mercer Health, we are always working to achieve a 100% rating from our patients. We do this by closely monitoring our HCAHPS scores and by designing new processes and procedures in an effort to improve our patients’ safety and wellbeing.

If you would like to take a closer look at how we are doing in comparison with others, go to www.hospitalcompare.hhs.gov.

Survey of patients’ Hospital Experiences Mercer Health State Average National Average
1. Percent of patients who reported that their nurses “Always” communicated well. 83% 80% 78%
2. Percent of patients who reported that their doctors “Always” communicated well. 83% 80% 81%
3. Percent of patients who reported that they “Always” received help as soon as they wanted. 80% 69% 67%
4. Percent of patients who reported that their pain was “Always” well controlled. 73% 71% 71%
5. Percent of patients who reported that staff “Always” explained about medicines before giving it to them. 65% 64% 64%
6. Percent of patients who reported that their room and bathroom were “Always” clean. 77% 75% 73%
7. Percent of patients who reported that the area around their room was “Always” quiet at night. 53% 58% 61%
8. Percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home. 88% 86% 85%
9. Percent of patients who gave their hospital a rating of 9 or 10 on a scale from o (lowest) to 10 (highest). 78% 71% 70%
10. Percent of patients who reported YES, they would definitely recommend the hospital. 77% 71% 70%

Data Last Updated: July 18, 2014